Shipping Policy

This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order through our website, you agree to the terms described below.

Order Processing

Orders are reviewed and processed before shipment.

Processing time may vary depending on product availability, order volume, payment verification, address confirmation, and fulfillment requirements.

Orders placed during weekends, holidays, promotional periods, or periods of high demand may require additional processing time.

Once an order has entered processing, changes or cancellations may no longer be possible.

Shipping Time

Estimated delivery times are displayed during checkout or provided in the order confirmation.

Delivery estimates begin after the order has been processed and handed to the shipping carrier.

Shipping times are estimates only and are not guaranteed. Delays may occur due to customs inspections, carrier disruptions, weather conditions, public holidays, high demand, local delivery restrictions, or other circumstances outside our control.

Shipping Costs

Shipping charges are calculated and displayed during checkout.

The final shipping cost may depend on the delivery location, selected shipping method, product type, package size, order value, and current promotions.

Shipping charges, handling fees, priority processing fees, insurance, and other delivery-related charges are generally non-refundable.

Order Tracking

When tracking information is available, it will be sent to the email address or telephone number provided during checkout.

Tracking updates may take some time to appear after the shipping carrier receives the package.

Customers are responsible for monitoring tracking information and ensuring that someone is available to receive the delivery when required.

Shipping Address

Customers are responsible for providing a complete, accurate, and deliverable shipping address.

Before completing your order, you must verify all address details, including:

• Recipient name;

• Street name and number;

• Apartment, unit, floor, or building information;

• City and region;

• Postal code;

• Country;

• Telephone number.

We are not responsible for delays, failed deliveries, losses, or additional costs caused by incorrect, incomplete, or outdated shipping information provided by the customer.

Address Changes

Address correction requests must be submitted before the order enters processing.

We cannot guarantee that an address can be changed after an order has been submitted.

Once an order has been shipped, the delivery address cannot normally be modified. Customers may need to contact the shipping carrier directly, and any carrier fees will be the customer’s responsibility.

International Shipping

International orders may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated during checkout, these charges are not included in the purchase price or shipping fee and are the customer’s responsibility.

We do not control customs procedures and are not responsible for delays, restrictions, seizures, or charges imposed by customs authorities.

Customers are responsible for ensuring that ordered products may legally be imported into their country.

Multiple Packages

Orders containing multiple products may be shipped separately due to product availability, warehouse location, package size, or fulfillment requirements.

Separate packages may arrive on different days and may have different tracking numbers.

Additional shipping charges will not be applied solely because an order is divided into multiple packages, unless clearly disclosed during checkout.

Delayed Orders

Delivery delays do not automatically qualify an order for cancellation or refund.

If an order is delayed, customers should review the tracking information and allow reasonable time for the shipping carrier to complete delivery.

We may assist with a carrier investigation when appropriate, but we cannot guarantee the outcome or duration of such investigations.

Lost Packages

A package is not considered lost while tracking information remains active or while it is still within a reasonable delivery period.

If tracking has not updated for an extended period, contact our customer support team so we can review the shipment.

Refunds or replacements for lost packages are subject to carrier confirmation, investigation results, and the circumstances of the shipment.

We are not responsible for packages lost because of an incorrect address provided by the customer.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, you should:

• Check around the delivery location;

• Ask household members, neighbors, building staff, or reception;

• Review any delivery photograph or carrier notice;

• Contact the shipping carrier;

• Confirm that the shipping address was correct.

Packages confirmed as delivered by the carrier are not automatically eligible for a refund or replacement.

We may request additional information, a written declaration, or confirmation from the carrier before reviewing a claim.

Damaged Packages

If a package arrives damaged, contact our customer support team as soon as possible.

Keep the product, packaging, shipping label, and all included materials.

You may be required to provide clear photographs or videos showing the damage before a replacement or refund can be considered.

Discarding the packaging before the claim is reviewed may affect eligibility.

Failed Delivery Attempts

The shipping carrier may make one or more delivery attempts.

Customers are responsible for following carrier instructions, arranging redelivery, collecting the package, or paying any applicable redelivery fees.

We are not responsible for packages returned because the customer was unavailable, failed to collect the package, or did not respond to carrier notifications.

Refused and Unclaimed Packages

Orders refused at delivery or left unclaimed may be returned to the sender.

These orders are not automatically eligible for a full refund.

Any approved refund may be reduced by original shipping charges, return shipping costs, handling fees, customs charges, and other expenses incurred because of the refusal or failed delivery.

Returned Packages

If a package is returned because of an incorrect address, failed delivery, refusal, customs issue, or failure to collect it, we may offer reshipment at the customer’s expense.

Refunds will only be reviewed after the returned package has been received and inspected.

Return shipping and handling costs may be deducted from any approved refund.

Shipping Restrictions

We may be unable to ship certain products to specific countries, territories, regions, postal codes, or remote locations.

We reserve the right to cancel or limit an order when shipping is unavailable, restricted, unsafe, excessively costly, or prohibited by law.

If we cancel an order for this reason, the amount paid for the cancelled products will be refunded to the original payment method.

Force Majeure

We are not responsible for shipping delays or delivery failures caused by circumstances beyond our reasonable control.

These may include natural disasters, severe weather, strikes, transportation disruptions, customs delays, government action, public health emergencies, carrier failures, supply shortages, technical outages, or regional conflicts.

Contact Us

For assistance with shipping, tracking, delayed deliveries, or damaged packages, contact our customer support team through the Contact page available in the footer of our website.

Include your order number and a clear description of the issue so our team can review your request.