Contact Information

Our customer support team is available to assist with questions about orders, products, shipping, returns, refunds, payments, and website use.

Customer Support

For assistance, please contact us through the Contact page available in the footer of our website.

To help us respond efficiently, include:

• Your full name;

• Your order number, when applicable;

• The email address used to place the order;

• A clear description of your request;

• Relevant photographs or videos, when necessary.

Please submit only one support request for the same issue. Sending multiple requests may delay our response.

Order Assistance

For questions about an existing order, include your order number and the email address used during checkout.

Our support team may assist with:

• Order status and tracking;

• Shipping and delivery questions;

• Damaged, defective, or incorrect products;

• Return and refund requests;

• Subscription questions;

• Payment and billing concerns;

• Address correction requests submitted before shipment.

Address changes and order cancellations are not guaranteed once processing has begun.

Returns and Refunds

All return and refund requests are subject to our Return and Refund Policy.

Do not send products back without contacting our support team and receiving return instructions. Unauthorized returns may be refused or may not qualify for a refund.

Privacy Requests

For requests involving access, correction, deletion, or restriction of personal information, contact us through the Contact page and clearly state that your message is a privacy request.

We may request additional information to verify your identity before processing the request.

Business and Legal Inquiries

Business, legal, intellectual property, and regulatory inquiries should also be submitted through the Contact page.

Please include complete and accurate information so the appropriate team can review your message.

Response Times

We aim to respond as soon as reasonably possible.

Response times may be longer during weekends, holidays, promotional periods, product launches, or periods of unusually high demand.

Important Notice

Customer support cannot be provided through social media comments, public reviews, payment disputes, or messages sent to shipping carriers.

For the fastest assistance, always use the official Contact page available on our website.