Return and Refund Policy

We are committed to providing a clear and reliable shopping experience. By placing an order through our website, you agree to the conditions described in this policy.

Return Eligibility

You may request a return within 30 days after receiving your order.

To qualify for a return, the product must be unused, unopened, undamaged, and in its original packaging. Products that do not meet these conditions may be refused.

For health, hygiene, and safety reasons, supplements, personal-care products, consumable goods, and sealed products cannot be returned after they have been opened or used.

Return Authorization

You must contact our customer support team before returning any product.

Returns sent without prior authorization may be refused and may not qualify for a refund. Our support team will provide the appropriate return instructions and return address.

Products must not be returned to the address shown on the original shipping package unless our support team specifically instructs you to do so.

Return Shipping Costs

Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.

Original shipping charges, handling fees, shipping protection, priority processing fees, and other service charges are non-refundable.

We recommend using a tracked shipping service. We are not responsible for returned packages that are lost, damaged, delayed, or delivered to an incorrect address.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact our customer support team as soon as possible after delivery.

Your request must include:

• Your order number;

• A clear description of the issue;

• Photographs or videos of the product;

• Photographs of the packaging and shipping label.

After reviewing the claim, we may provide a replacement, store credit, partial refund, or full refund, depending on the circumstances.

Minor packaging damage, label variations, color differences, or cosmetic imperfections that do not affect the product’s intended use may not qualify for a refund.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened, used, or partially consumed products;

• Products without their original packaging;

• Personalized or customized products;

• Gift cards and digital products;

• Free gifts and promotional products;

• Products marked as final sale;

• Products damaged through misuse or improper storage;

• Shipping, handling, insurance, and processing fees;

• Orders refused at delivery;

• Unauthorized returns.

Bundles and Promotional Offers

Products purchased as part of a bundle, multi-buy offer, discount promotion, or special package must be returned together.

If only part of a bundle is returned, the products kept by the customer may be recalculated at their regular individual price. The refund amount may be adjusted accordingly.

Any free gift included with an order must also be returned. If the free gift is not returned, its retail value may be deducted from the refund.

Order Changes and Cancellations

Cancellation or modification requests must be submitted before the order enters processing.

We cannot guarantee that an order can be changed or cancelled once processing has started.

After an order has been shipped, it cannot be cancelled and must follow the standard return procedure.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

We are not responsible for orders delivered to an incorrect address provided by the customer.

If an order is returned because of an incomplete address, incorrect address, failed delivery attempt, refusal, or failure to collect the package, the customer may be responsible for return shipping, handling, and reshipping costs.

Refused and Unclaimed Orders

Orders refused at delivery or left unclaimed are not automatically eligible for a full refund.

Any approved refund will only be processed after the package has been returned and inspected. Shipping, handling, return, and restocking costs may be deducted from the refund.

Refund Processing

Once an authorized return is received and inspected, we will notify you whether the refund has been approved or rejected.

Approved refunds will be issued to the original payment method.

Refund processing times may vary depending on the customer’s bank, credit card provider, or payment processor.

Refunds cannot be issued to a different card, bank account, or payment method.

Missing Refunds

If an approved refund has not appeared, contact your bank or payment provider first. Financial institutions may require additional processing time before displaying the transaction.

Chargebacks and Payment Disputes

Customers should contact our support team before initiating a chargeback or payment dispute.

We reserve the right to provide payment processors and financial institutions with order records, tracking information, delivery confirmation, customer communications, and other relevant evidence.

Opening a payment dispute while a return, replacement, or refund request is being reviewed may delay the resolution.

Fraud and Policy Abuse

We reserve the right to refuse returns, refunds, replacements, store credit, or future purchases in cases involving suspected fraud, false claims, excessive refund requests, altered evidence, abuse of promotional offers, or violations of this policy.

Contact Us

For assistance with a return or refund, contact our customer support team through the Contact page available in the footer of our website.

Include your order number and a detailed explanation of your request so our team can review your case.